Shivam Raj
Customer Success Manager | Helping Clients Drive Adoption, Improve Workflows & Maximize SaaS Value
- Role
- Customer Success Manager at Rezolve AI
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Shivam Raj
Customer Success professional with a strong foundation in technical consulting, focused on delivering seamless customer experiences and driving meaningful business outcomes. I work closely with clients across onboarding, migrations, and day-to-day support to ensure smooth adoption and long-term success.With hands-on experience in troubleshooting, workflow optimization, and cross-functional coordination, I act as the bridge between customers and technical teams—ensuring requirements are clearly understood, issues are resolved efficiently, and solutions are delivered effectively.I take a proactive, solutions-driven approach to identify gaps, reduce friction, and improve overall system performance and user experience. From managing client communications to supporting platform improvements, I focus on creating value at every stage of the customer journey.Passionate about problem-solving, building strong relationships, and continuously improving processes to drive customer satisfaction and retention.
Experience
Customer Success Manager
Feb 2025 — Present
Driving customer success by ensuring seamless onboarding, strong product adoption, and long-term value realization across enterprise clients. I work at the intersection of customer needs and technical execution—supporting implementations, migrations, and ongoing optimization of AI-powered ticketing and automation solutions.I collaborate closely with customers to understand their workflows, resolve challenges, and identify opportunities for improvement through automation, data insights, and process enhancements. By partnering with cross-functional teams including product, engineering, and support, I ensure timely issue resolution and continuous platform improvements.My focus is on building strong client relationships, reducing friction in customer journeys, and delivering measurable outcomes through proactive engagement, strategic guidance, and scalable solutions.
Education
Galgotias College of Engineering and Technology
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
Arcade Business College, Patna
Bachelor's degree, Computer and Information Sciences and Support Services
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