Shivam R.

About Shivam R.

About I am a data and risk analyst with experience in leveraging data-driven…

Experience

1. Senior Risk Analyst

   WNS

   Apr 2025 — Present · Gurugram, IN

   As a Senior Risk Analyst, I analyze real-time transactional data to prevent fraud and minimize financial risk using advanced data analysis and machine learning techniques.Key Responsibilities-> Fraud Detection & Prevention: Monitor and analyze live transaction data—including payment methods, user behavior, and device fingerprints—to identify and block fraudulent activities while minimizing false declines-> Chargeback Mitigation: Investigate disputed transactions to determine root causes (e.g, true fraud, friendly fraud, or merchant error) and develop strategies to reduce chargeback rates-> Machine Learning Model Development: Collaborate on the design, testing, and optimization of fraud-scoring models using both supervised and unsupervised learning to improve detection accuracy-> Data Analysis & Reporting: Use SQL and Python to extract insights from large datasets, monitor fraud KPIs (fraud rate, chargeback ratio, approval rate), and support strategic decision-making-> Cross-Functional Collaboration: Partner with Engineering, Product, and Merchant Success teams to implement tailored risk mitigation solutions for industries such as retail, travel, and digital goods-> Industry Research: Continuously track evolving fraud trends (e.g, synthetic identities, account takeovers) and update detection models and policies to proactively address emerging threats.