Shivam Prasad

Operations Excellence - Repos Energy || Ex-BigBasket || Ex-Flipkart

Role: Customer Success Associate at Repos
Location: Pune Division, MH, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Customer Success Associate
Repos
Oct 2022 — Present · Pune, IN
Customer Success Team in driving the successful launch of Fuel Startups and Mobile Fuel Stations- Responsible to on-board and retain the fuel customers (e-commerce) on the Repos App- As the Key Account Holder, took charge of product supply, commissioning, and operations, navigating unexplored terrain in the Fuel Distribution market- Accountable for overseeing NPS (Net Promoter Score) and feedback tracking, as well as effective management of the feedback received

Education

Modern Education Society's Nowrosjee Wadia College Arts, Science, Pune 01
11-12th
2010 — 2012
G.H. Raisoni Institute of Engineering and Technology, Pune
Bachelor of Engineering - BE
2012 — 2017
Sinhgad Institute Of Management
Master of Business Administration - MBA
2017 — 2019
Sant Sai High School Pune
School
1998 — 2010

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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Experience

Customer Success Associate

Education

Modern Education Society's Nowrosjee Wadia College Arts, Science, Pune 01

G.H. Raisoni Institute of Engineering and Technology, Pune

Sinhgad Institute Of Management

Sant Sai High School Pune

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