Shivam Pal
DevOps Enthusiast | Automating CI/CD Pipelines | Managing Infrastructure with Terraform and Ansible | Docker, Kubernetes, and AWS
- Role
- Desktop Support Engineer at Smart Tech Infosystems Pvt. Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivam Pal
Greetings! I\'m Shivam Pal, focused on building and maintaining DevOps infrastructure…
Experience
Desktop Support Engineer
Smart Tech Infosystems Pvt. Ltd
Sep 2024 — Present · Gurugram, IN
User Support: Providing technical assistance to employees for issues with their computers, laptops, printers, and mobile devices.Hardware and Software Troubleshooting: Diagnosing and resolving issues with operating systems (like Windows, macOS), software applications, and physical components.Installation and Configuration: Setting up new computers, installing software, and ensuring all peripherals work correctly.System Maintenance: Performing routine checks, updating systems, and managing user accounts and permissions.Server Maintenance and Monitoring: Proactively monitoring server performance, responding to alerts, and performing maintenance to prevent outages.Troubleshooting: Diagnosing and resolving complex issues with server hardware, operating systems (like Windows Server, Linux), and applications.System Upgrades and Patching: Applying security patches, installing updates, and upgrading server hardware to improve performance and security.Backup and Recovery: Implementing and managing backup solutions to protect critical data and performing system restores when necessary.Network Maintenance: Monitoring network performance, analyzing traffic, and ensuring all network devices (routers, switches, firewalls) are functioning correctly.Troubleshooting: Diagnosing and resolving connectivity issues, network outages, and performance bottlenecks.Security: Implementing and managing firewalls, VPNs, and other security measures to protect the network from unauthorized access and cyber threats.Installation and Configuration: Setting up new network equipment, configuring network protocols, and managing network access for users and systems.
Education
Mangalayatan University, Aligarh
Master of Computer Applications - MCA, Computer and Information Sciences and Support Services
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