Shivam Nangia
Director - Procurement Services and Customer Success
- Role
- Director Procurement Services and Customer Success at Procol
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivam Nangia
Procurement Transformation Professional with 12+ Years of global experience in driving value across strategic sourcing, e-procurement, Procure to pay, e-commerce, project management, consulting, SaaS Delivery, data analysis, digital procurement transformation, Operations & market research. Currently leading Customer Success and Implementation in a SaaS-based organization, I focus on enabling clients to achieve measurable ROI, drive adoption, and unlock long-term value through technology and process excellence. I specialize in enabling organizations to unlock measurable ROI, drive adoption, and build long-term value through SaaS platforms and process excellence.I bring a unique blend of strategy, execution, and leadership, having built and scaled success functions, managed global customer portfolios, and led cross-functional initiatives spanning consulting, operations, data-driven decision making, and project deliveryMy global exposure—working onsite in Southeast Asia (Philippines, Malaysia, Thailand) and Oceania (Papua New Guinea, Fiji)—has equipped me to partner effectively with diverse stakeholders and navigate complex procurement challenges with a customer-first mindset.Passionate about customer advocacy, value realization, and stakeholder enablement, I thrive at the intersection of technology, procurement, and strategy, helping businesses optimize spend, scale efficiently, and strengthen supplier ecosystems.
Experience
Director Procurement Services and Customer Success
Feb 2022 — Present · Gurugram, IN
Education
Institute of Management Technology, Ghaziabad
PGDM - International Business
2014 — 2016
Kurukshetra University
Bachelor of Technology (B.Tech.), Electronics and Communications Engineering
2009 — 2012
ST THERESA'S CONVENT SCHOOL ,KARNAL
AISSCE, Schooling
1996 — 2008
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