Shivam Misra

Salesforce Administrator @Psiams Systems Limited

Birmingham, GB

Developed and managed custom objects, fields, and relationships (master-detail, lookup) between objects.Designed and implemented flows, Process Builders, validation rules, formula fields, record types, page layouts, and email templates.Extracted, transformed, and loaded data using Data Loader, ensuring data accuracy and integrity.Created dynamic dashboards and custom reports to provide actionable insights to stakeholders.Managed user profiles, roles, and permission sets, ensuring proper access controls and security.Customized and maintained NPSP for over 450 users, optimizing the system.Automated workflows and business processes to improve efficiency and reduce manual tasks.Handled organization-wide sharing rules to secure data access and maintain compliance.Participated in the deployment process, including sandbox to production migrations using Change Sets and Salesforce DX.Managed the migration of data and processes from an existing org into a new system.Provided training and support to users, ensuring they were effectively onboarded and able to utilize Salesforce features.