Shivam Malik

Deal Desk Analyst 2 @ Udemy - GTM Strategy & Operations - APAC

Role
Deal Desk Analyst 2, Gtm at Udemy
Location
Gurugram, HR, IN
LinkedIn followers
500 followers

About Shivam Malik

Experienced Sales Operations and Order Management professional with a strong background in SaaS, focused on process improvement, cross-functional collaboration, and driving operational efficiency for global teams. Proven expertise in streamlining deal closures, enhancing systems like Salesforce, and supporting business growth through effective team leadership. Passionate about building high-performing teams and enabling excellence in fast-paced, technology-driven environments.

Experience

  1. Deal Desk Analyst 2, Gtm

    Udemy

    Aug 2025 — Present

    Owned end-to-end opportunity processing in Salesforce, driving deals to Closed-Won status with high accuracy- Partnered with Sales, Finance, and Legal to ensure smooth deal execution and compliance with government reporting standards- Served as key contributor for Salesforce UAT testing and system enhancements across the team- Played a major role in successful internal audit reviews by strengthening documentation and controls- Transitioned to APAC support, independently managing the APAC shift with a strong focus on Japan partner deals- Improved turnaround time and deal quality through proactive coordination and issue resolution.

Education

  • CCS (Chaudhary Charan Singh)University

    Bachelor's degree, Computer and Information Sciences and Support Services

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Shivam Malik — Deal Desk Analyst 2, Gtm at Udemy in Gurugram, HR, IN | Unifers