Shivam Mahajan
EY | Ex- Deloitte | Ex - Clifford Chance
- Role
- Account Manager at EY
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivam Mahajan
7 years of consulting with client development & management experience, having critical…
Experience
Account Manager
Sep 2023 — Present · Gurugram, IN
Led the priority account management program for designated accounts utilizing the Account Management Framework (AMF)> Collaborated with the International Development Partnership (IDP) community and sector leaders to focus on sustainability goals through projects aligned with the UN Sustainability Index, showcasing initiatives for developmental aid programs by various GPS sector accounts> Worked closely with Client Service Partners and Directors to support account acceleration exercises, including building account strategy, planning, execution, and performance reporting, while ensuring regular reviews against planned milestones and targets> Utilized AI to analyze client data, uncover insights, and identify opportunities for upselling and cross-selling.> Automated routine client service tasks using AI, freeing up time for team members to focus on complex client needs and strategic initiatives.> Monitored the performance of AI-driven initiatives, continuously refining and optimizing algorithms to achieve better outcomes.> Worked closely with clients to understand their evolving needs and integrate AI solutions that address their specific challenges and objectives> Analyzed market trends and client agendas to identify revenue-generating opportunities, and monitored solution revenue to assess success, identify opportunities, and address underperformance> Assisted in drafting RFQs/RFPs and meeting submission requirements, and supported high-level bids with creative and effective use of existing templates> Forecasted revenue for the next fiscal year in collaboration with the Global Finance Lead, and engaged partners in discussions on revenue strategy and alliance planning for high-priority projects> Enhanced client reporting by using AI to generate insightful, real-time reports that highlight key performance metrics and trends> Provided thought leadership, oversight, and mentoring to the team, delegating responsibilities effectively
Education
Punjab Technical University
Bachelor of Technology (B.Tech.), Mechanical Engineering
2012 — 2016
Skills
- Management
- Nosql
- Python
- Microsoft Word
- Big Data
- Leadership
- Mongodb
- Microsoft Office
- Mysql
- Microsoft Excel
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