Shivam Kumar Mahaur

About Shivam Kumar Mahaur

working with India pvt Ltd as an Engineer in Quality Department since November 2021to till now. A competent Engineer with expertise in Product support, Vehicle Inspection at Final Quality Gate and Supplier Quality Assurance (SQA).# Diploma in Mechanical Engineering from GLA University (Mathura) in 2021# 10th and 12th from CBSE Board. pvt Ltd.Company Profile- A WORLDWIDE REFERENCE Through its two iconic brands - and The brand was born with the invention of the first all-terrain FORKLIFT Truck. Now group develops, Manufactuers and Provide Equipment and services of Handelling,access platforms and earthmoving for the Construction, Agriculture and Industrial Markets.Product support Engineer Addressing customer complaints by establishing root cause and taking containment and corrective actions asap, Monitoring the defects day wise (0-10, 0-100 & and controlling the defects by taking the necessary actions, Extracting the TCTO data and sharing to the top Management.Supplier Quality Assurance (SQA)Addressing supplier related issues at assembly line taking actions at same time, Performing supplier visits on site, Deciding the PPAP levels of the existing or new developed parts and taking the PPAP from the suppliers, Managing the PPM of the suppliers, taking the 8D from the suppliers on every issue by deciding the issue category (M,M,M).Always in the touch with Product Support Team to understanding all field related issues and also responsible for all the Harness and Prop parts related issues which observed in the field and gave the closure to the Product Support Team of every issue.Assembly Process QualityResponsible for by Resolving all the Quality related issues on Production line, the problem and finding the with the help of 7, Making the records of every issue which comes on line and raising the \'s to control the issues in upcoming parts, of the product wise and maintaining the records in, of product on Final Quality Gate, of Parts with the help of 3 and transfer the parts from line location to store location.

Experience

1. Engineer

   MANITOU Group

   Jun 2025 — Present · IN

   Product support Engineer Handling the customer complaints of TH (Telehandler) segment, whether it is related to Fabrication, Hardware, Prop and electrical components. Responsible for establishing the root cause and sharing the action on the field complaints.Monitoring the defects day wise and taking the actions at the same time. Responsible for preparing the CSC data (TCTO) and sharing to the top Management Performing Product audit monthly and sharing the reports to the functional teams and taking the actions on the issues at the same time for improve the Quality of Product.Driving the CSC meeting with the regionals service heads and takes the feedback of the machines. Participate in the CFT regarding development of the new product or changes related to the current product.Participating in the continuous improvement project and making kaizen to reduce cost and improve First time Quality by implementing Poka Yoke, design and Process change.

Education

• GLA University

  Diploma

  2018 — 2021