Shivam Krishna
Consultant @ Deloitte USI | Amazon Connect | LEX | Lambda | Python |
- Role
- Consultant at Deloitte
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shivam Krishna
Dedicated AWS Cloud Engineer with a passion for building scalable, customer-centric solutions in the cloud. Certified in AWS Cloud Practitioner and a graduate of the AWS Re/Start program, I specialize in designing and implementing Amazon Connect contact centers, integrating services like Lambda, Lex, S3, DynamoDB, and more to deliver seamless experiences. With a strong foundation in Python and cloud architecture, I\'ve translated business needs into high-performance systems that enhance efficiency and user interaction.Currently at Accenture India, I design and deploy customized Amazon Connect call flows, collaborating closely with stakeholders to incorporate requirements and drive innovations that improve contact center functionality. Previously at Cognizant Technology Solutions, I led the development of chatbots for retail and Amazon Connect integrations, including natural language processing with Lex, backend optimizations via Lambda, and testing across platforms like Slack. These projects ensured reliability under varying workloads and boosted customer engagement.I\'m eager to contribute to dynamic teams tackling complex cloud challenges—let\'s connect if you\'re innovating in contact centers or AWS ecosystems!
Experience
Consultant
Jan 2026 — Present · Bengaluru, IN
Education
Cochin University of Science and Technology
Bachelor of Technology - BTech
2016 — 2020
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