Shivam K.
Operations Team Lead @ Accenture | Operations Management, Business Operations
- Role
- Operations Team Lead at Accenture
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivam K.
With a strong foundation in Computer and Information Sciences from Indira Gandhi National Open University, I have developed core expertise in customer service through roles at TaskUs, Wizi Logic Pvt. Ltd, and Tech Mahindra. At TaskUs, I supported customer interactions via email and chat for premium clients while maintaining service level agreements. As a subject matter expert, I contributed to consistently high-quality service delivery, operational excellence, and client satisfaction. Equipped with skills in customer service, web chat, and email support, I am committed to fostering client-focused solutions in professional environments.
Experience
Operations Team Lead
Jan 2026 — Present · Dublin 2, IE
In my role as Operations Team Lead at Accenture, I transitioned from customer support to leading a dedicated team. I focus on optimizing operational processes and enhancing team performance, drawing on my extensive background in customer service. My leadership aims to create a collaborative environment that drives efficiency and service excellence.
Education
National Open School of Trinidad and Tobago
12th
Amity University, Noida
MBA
ABES Engineering College
Bachelor of Computer Applications, COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES
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