Shivam Jha
Presales Manager @Meeraq
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WORK HISTORY
Presales Manager @Meeraq
Bengaluru, IN
EDUCATION
The Oxford College of Education, Bengaluru
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
ABOUT SHIVAM JHA
Results-driven Manager with extensive experience in corporate strategy, business excellence, and customer retention. Proven ability to lead cross-functional teams, optimize workflows, and implement strategic initiatives that drive operational efficiency and customer satisfaction. Adept at utilizing advanced CRM tools like Salesforce, Freshdesk, and LeadSquared to analyze data, develop actionable insights, and enhance performance metrics such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Skilled in strategic planning, change management, and performance reporting, delivering measurable business outcomes in dynamic and fast-paced environments.Highly skilled in training and mentoring teams, fostering a culture of continuous improvement, and aligning employee performance with organizational goals. Expertise in project management tools like JIRA and Asana ensures seamless execution of strategic projects. Recognized for exceptional customer management and escalation handling, developing innovative retention strategies, and driving SaaS churn reduction. Passionate about leveraging data-driven insights and collaborative leadership to contribute to organizational growth and success.
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