Shivam Jha
Academic Head @PW (PhysicsWallah)
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WORK HISTORY
Academic Head @PW (PhysicsWallah)
Leading faculty management, ensuring performance alignment, accountability, and quality academic delivery. Driving end-to-end classroom operations in a hybrid learning model, ensuring coordination between lecture faculties and centre faculties. Managing and mentoring class incharges to maintain classroom discipline and student attendance & engagement. Leading student experience initiatives, driving improvements in NPS and satisfaction levels. Handling academic tickets (refunds, cancellations, escalations) with a focus on quick resolution and retention. Designing and executing strategies to improve student retention and reduce drop-offs. Monitoring academic performance and results, ensuring timely corrective actions and continuous improvement.
EDUCATION
Tilka Manjhi Bhagalpur University (TMBU)
Masters
ABOUT SHIVAM JHA
Dedication Passion Innovation Education
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