Shivam Gupta
Salesforce Administrator & Developer | Salesforce Industries | Agentblazer Innovator | 10x Salesforce Certified | Trailhead Double Star Ranger ⭐️⭐️
- Role
- Technical Engineer - Industries Cloud at Salesforce
- Location
- Gwalior, MP, IN
- LinkedIn followers
- 500 followers
About Shivam Gupta
Strong Collaborator and communicator, and have excelled at building and maintaining positive relationships with clients and team members. Committed to deliver the best possible outcomes for my clients and organization. Always looking for ways to improve efficiency and keen to learn and grow.
Experience
Technical Engineer - Industries Cloud
Dec 2023 — Present · Hyderabad, IN
Working as a Technical Engineer and providing support to Customers utilizing Salesforce Industries, with a specific focus on Revenue Cloud, Non-Profit Cloud, Education Cloud, Security, Omnistudio, Salesforce CPQ and Email Desktop Integration(EDI).Following are my responsibilities as a Technical Engineer-> Providing end-to-end technical support and driving cases independently with clients-> Helping clients with troubleshooting, issue identification, debugging, server logs checking, bug fixing, technical consulting etc-> Working on various product areas of the industry cloud-> Contribute innovative ideas and solutions in team meetings-> Participate in team-building activities and collaborative projects-> Maintaining healthy client relations by providing technical support and consultation.
Education
ITM Group of Institutions
Bachelor of Engineering - BE, Computer Science
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