Shivam Dubey

About Shivam Dubey

Godrej Enterprises Group benefited from contributions to customer service sales support and operational excellence, ensuring timely order execution across trade channels and e-commerce partners. Focused on compliance, safety protocols, and process improvement initiatives like Kaizen, while leveraging tools such as Microsoft Power BI and Power Automate to enhance efficiency. Holds a B.Sc. in Mathematics from Allahabad State University, underpinning strong analytical skills applied to supply chain and logistics management. Certified in Lean Six Sigma Green Belt, Business Analytics with Excel, and Supply Chain Management, with a commitment to data-driven solutions and continuous improvement in logistics and operations.

Experience

1. Customer Experience Executive

   Flipkart

   Oct 2025 — Present · New Delhi, IN

   Operations Management: Oversee day-to-day warehouse/hub operations, including inventory, dispatch, and quality control to ensure smooth, uninterrupted workflows.Performance Metrics (KPIs): Drive improvement in key metrics like Turnaround Time (TAT), adherence to Service Level Agreements (SLAs), and cost-per-package.Compliance & Audit: Conduct regular audits and Gemba walks to ensure 100% adherence to safety, environmental, and labor regulations.Process Improvement: Implement Lean principles, 5S, and Kaizen to minimize waste and optimize operational speed.Team Leadership: Supervise, train, and manage performance for junior staff or contractual workers.Data Analysis: Utilize tools like Excel to analyze daily, weekly, and monthly reports, identifying trends for improvements.

Education

• Creative convent college

  High school , Mathematics

• Creative convent college

  Intermediate , Science

• Allahabad state university

  Graduation B.sc(PCM), Mathematics