Shivam Chandra

About Shivam Chandra

I am an MBA graduate specializing in Marketing & Analytics, possessing strong skills in Business Process Understanding. With over 20+ Courses & Certifications and experience as an SAP SD consultant at IBM, I excel at resolving client issues and collaborating across cross-functional teams. I am passionate about leveraging data to create strategies that drive revenue & growth.

Experience

1. SAP Consultant

   IBM

   May 2022 — Present · IN

   Understood the Business process and applied learning to resolve client issues through proper framework Resolved 850+ Incidents, Worked on 26 Change Request & Five Problem Incident as part of requirement. Lead the weekly MBUSA & MB Poland call to update the Business on behalf of entire IBM Service Operations team Worked on the IDOC Automation task and Number ranges as part of Year end activities for all six clients Collaborated & worked with cross module teams such as Material Master, EWM, Logistics Plant & Distribution team for issues that required coordination across teams Collaborated with Developers, solution architects, and external partners during solution design and development Supported UAT planning and execution, including test case creation, defect analysis, and validation of fixes Created and maintained functional documentation, process flows, training materials, and user guides Strategized to reduce repetitive incidents for MBUSA market that has potential to reduce occurrences by 20% Recognized by the Higher Management as the Best performer from Outbound team for the FY 2022-23

Education

• Indian Institute of Management Udaipur

  Master of Business Administration - MBA, Business Administration and Management, General

  2020 — 2022

• R.P.M Academy

  Intermediate, Science