Shivam Bhatt

Wireless Consultant @Staples Canada

Edmonton, AB, CA

Asset Security and Management: Maintain brand and merchandising standards by ensuring accurate product displays and up-to-date pricing. Uphold asset protection procedures and customer privacy standards in all interactions.• Sales & Business Development: Identify, pursue, and convert wireless and wireline sales opportunities through proactive customer engagement. Consistently achieve and exceed personal sales targets by leveraging in-depth product knowledge and consultative selling techniques.• Customer Experience: Deliver exceptional service by understanding customer needs and recommending tailored wireless solutions. Conduct follow-ups to gather feedback, ensure satisfaction, and introduce value-added products and services that enhance the customer experience.• Product & Service Expertise: Serve as a subject matter expert on Telecommunication products, plans, and promotions. Stay current with offerings and industry trends through internal communication channels including mobile apps, intranet, and team briefings.• Team Collaboration & Store Operations: Partner with store teams to build awareness of current promotions and generate enthusiasm for wireless services. Drive referral culture and contribute to a high-performance sales environment through knowledge sharing and team support.• Issue Resolution: Effectively address and resolve customer concerns with professionalism and urgency. Escalate complex issues to management when appropriate to ensure timely and satisfactory outcomes.