Shivam Bhardwaj

Process Associate @IGT Solutions

Gurugram, IN

Brussels Airlines at IGT Solutions, I specialize in managing flight bookings and customer inquiries through the Amadeus GDS platform. My responsibilities include PNR management, fare calculations, handling flight schedule changes, and troubleshooting customer issues to ensure efficient airline operations. I consistently adhere to airline policies and industry standards to maintain accuracy and service excellence.Key Contributions:Effectively handle reservations, bookings, and fare searchesProvide prompt and knowledgeable support for customer queriesManage itinerary planning and flight changes with attention to detailEnsure compliance with operational protocols and regulatory requirementsCollaborate with team members to deliver seamless travel experiences

Amity University, Greater Noida Campus

Bachelor of Business Administration - BBA

Don Bosco Institute of Technology (D.B.I.T)

Diploma in designing