Shivam Bajpai

About Shivam Bajpai

I am a proactive and achievement-oriented professional offering 6 years of experience in DigitalProduct Delivery & Agile Development. Seasoned, technically inclined professional studded with professional brilliance predominantly in the areas of end-to-end product delivery management, service delivery, program management, customer engagement with a broad technical background developed across B2B SAAS, Consumer Products, Insurance, B2B SAAS, Consumer Products & Insurance domains.Highly skilled in full product lifecycle activities including concept maturation, design management, engineering change management, issues control & resolution, cost management, vendor management, and various other cross-functional activities. Efficient in mapping requirements of clients as well as multiple stakeholders, documenting RFPs and RFIs, translating the requirements into business requirement documents (BRD), product requirement documents (PRD), technical solution; effective in developing, transitioning and customizing processes in line with specified guidelines.I am a forward thinking person with communication, analytical, organizational, proactive & confidential skills for top management; exceptionally well organized with a track record that demonstrates self-motivation, creativity and initiative to achieve both corporate and personal goals and excelled in assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.Achievements:Achieved a 40% reduction in Customer Acquisition Cost (CAC) by designing a smart lead nurturing system that strategically allocated prospects to high-efficiency channels based on propensity, driving interest from low propensity leads through Google, Facebook, and YouTube ads.Pioneered the implementation of an Autodialler system, streamlining lead assignment to optimize agentefficiency, now utilized by over 400 Acko agents.Implemented image processing techniques and machine learning (ML) models, resulting in a 30%improvement in team throughput.Orchestrated a successful program targeting brokers and car dealerships, leading to a more than 100%increase in yearly revenue.Identified and rectified operational gaps, resulting in a reduction of yearly damages by approximately $3M, with $1M attributed to preventing fraudulent cases.Successfully launched and managed a referral program for active customers, driving a net increase new users annually.

Experience

1. Senior Product Consultant

   EXL

   Jan 2025 — Present · Gurugram, IN

   Platform Modernization – Liberty Mutual Insurance (UK/US) • Defined data platform roadmap for CX modernization across global insurance operations, aligning analytics goals with business KPIs.• Partnered with data science and engineering teams to design workflows and dashboards improving operational insights by 25%.• Managed backlog prioritization and sprint execution to align releases with strategic objectives and customer outcomes.• Collaborated with UX and business stakeholders to translate user feedback into feature enhancements and process improvements.

Education

• Birla Institute of Technology and Science, Pilani

  Bachelor of Engineering - BE

• Birla Institute of Technology and Science, Pilani

  Bachelor of engineering (Electronics and Instrumentation) ; Master of Science (chemistry), Electronics and Instrumentation ; chemistry

  2013 — 2018

• Seth Anandram Jaipuria School, Kanpur

  High School

  1997 — 2010

Skills

• Product Development
• Leadership
• Ascend
• Pmc
• C#
• Ganttproject
• Elmer,
• Public Speaking
• Matlab
• Hardware Diagnostics
• Keydens
• Dwsim
• Project Management
• Guitar
• Valuing Projects and Companies
• Aggregation Induced Emission in Cancer Cells
• Microsoft Crm
• Team Management
• Principle of Valuation (Risk and Return)
• Protein Chemistry
• Assembly Language
• Engineering
• International Relations
• C++
• Honeywell Dcs
• Programmable Logic Controller (Plc)
• Autocad
• Electronics
• Javascript
• Polymer Chemistry
• Financial Management
• R&D
• Java
• Principle of Valuation (Time Valuation of Money)
• D3.js
• C
• Piezoelectric Materials
• Valuation : Alternate Methods
• Origin
• Manufacturing