Shivam Agrawal

About Shivam Agrawal

I am an Application Operation Engineer at NCDEX (National Commodity & Derivatives Exchange), where I am responsible for the stability and performance of India’s leading commodity trading infrastructure. I specialize in managing high-stakes, real-time application environments where system reliability and data integrity are mission-critical.With a strong academic foundation in Computer Applications from Poornima University, I bridge the gap between complex technical stacks and the demanding requirements of the capital markets. My focus is on maintaining high-availability systems that empower market participants to trade with confidence. Education & Foundation:Bachelor of Computer Applications (BCA)| Poornima University-> Developed core competencies in Database Management Systems (DBMS), Operating Systems, and Software Engineering-> Applied theoretical knowledge to real-world FinTech challenges, transitioning from a top-tier academic environment to a national-level financial exchange. What I Do at NCDEX-> Mission-Critical Uptime: Monitor and maintain the health of exchange applications, ensuring seamless trade execution and 99.9%+ availability-> Technical Deep-Dives: Resolve complex production issues using SQL, PL/SQL, and Linux diagnostics to minimize operational downtime-> Strategic Automation: Develop Shell scripts to automate routine monitoring tasks, reducing manual error and increasing response speed-> Incident Leadership: Lead the triage and resolution of critical application bugs during live market hours, ensuring zero impact on end-users. Technical Stack:Databases: SQL, Oracle, Database ManagementSystems: Linux/Unix Administration, Server Health Monitoring, WindowsScripting: Bash/Shell AutomationDomain: FinTech, Capital Markets, Commodity Trading, Incident Management I am passionate about the evolution of FinTech and the role of robust engineering in driving market growth. I am always open to connecting with professionals in the DevOps, Capital Markets, and Application Engineering space, as well as fellow Poornima University alumni. Skills: Application Support | SQL | Linux | Incident Response | Shell Scripting | FinTech | Market Operations

Experience

1. Application Operation Engineer

   Ncdex

   Dec 2025 — Present · Jaipur, IN

Education

• Poornima University

  Bachelor of Computer Application, Computer Science