Shival Sharma
Client Partner @Capgemini
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WORK HISTORY
Client Partner @Capgemini
Client Partner in CG Financial Services
EDUCATION
Kendriya Vidyalaya
School Science, Physics, Maths, Biology
IPS Academy Indore
Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering
SKILLS
ABOUT SHIVAL SHARMA
With over 20 years of global experience in programme management and digital transformation, certified in PMP, SAFe, Scrum, ITIL, and Salesforce. Expertise in agile delivery, IT governance, and stakeholder alignment. Proven ability to manage complex, multi-vendor environments. Extensive experience across automotive, telecom, energy, retail, and healthcare sectors. Strong track record in driving results through effective leadership and strategic management.Led high-impact programmes involving Salesforce Commerce and Experience Cloud, GCP-powered BI transformations, and end-to-end data governance initiatives. Delivered measurable outcomes, including a 25% uplift in customer engagement, 30% acceleration in go-to-market readiness, and the successful launch of a blockchain-based EV charging app.Deep expertise in Salesforce Customer 360, Google Cloud Platform, MFT, ESB, and EAI integration, complemented by hands-on experience with BI tools such as Power BI, Tableau, and Qlik. Skilled in aligning technical delivery with strategic goals through agile practices, continuous improvement, and cross-functional leadership. Passionate about driving innovation, improving customer experience, and delivering scalable, data-driven solutions that support long-term business value
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