Shivali Angral
Quality and Process Excellence @Bhanzu
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WORK HISTORY
Quality and Process Excellence @Bhanzu
Audit closed won leads regularly & prevents escalation, complaints, and refunds.• Worked on AI Convin Project.• Focus on ensuring no manipulation of Talktime in sales calls.• Monitor information quality on the sales floor.• Ensure transparent communication in sales interactions.• Provide regular feedback on sales pitches.• Promptly handle escalations and take corrective actions.• Validate reasons for non-closure.• Conducts training sessions for new salespersons.• Establish clear lead transfer protocols & prevents lead poaching or clashes.TOOLS USED- Customer lifecycle management(CLM), Salesforce, Knowlarity, Zendesk, Aircall, Exotel, Slash, Leadsquared
EDUCATION
PERI Institute of Technology
BE/tech, Electrical, Electronics and Communications Engineering
ABOUT SHIVALI ANGRAL
Detail-oriented Quality Analyst with 3 years of expertise in enhancing quality control processes. Skilled in audits, quality management systems, and training programs. Proficient in identifying process gaps and providing strategic solutions to improve overall quality and productivity. Strong engineering professional with a Bachelor of Engineering - BE focused in Electronics and communication engineering from PERI Institute of Technology, Chennai.
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