Shiva Kumar Ramanan

About Shiva Kumar Ramanan

Cross Functional Product Leader at American Express, Enterprise Payments COE, leading the…

Experience

1. Global Product Manager

   American Express

   Dec 2019 — Present

   Serve as a cross-functional Product leader to collaborate with Design, Engineering,\\\\nOperations, Servicing and Compliance teams to deliver various payment product\\\\ninitiatives and on-board new customer journeys across Bill Pay & Money Movement\\\\ndomains resulting in an improved Card Member Bill Pay Experience.\\\\n• Envisioned, Developed and Managed a set of key core capabilities that caters to\\\\npre-processing, processing, tracking and notification of a bill payment to other\\\\nenterprise applications.\\\\n• Manage the vision, ideation, prioritization and delivery of product features for a\\\\nplatform that process $1.16 Trillion payments across 27 global markets in a year\\\\nand clocking a healthy YoY growth rate in terms of volume and value of payments.\\\\n• Mentor and Manage a Product Team and Deliver through multiple Scrum teams.\\\\n• Stay cognizant of key market trends in fintech, payments and banking domain so as\\\\nto explore opportunities to improve Customer Experience in their Bill Payment\\\\nJourney and embrace industry standard best practices in product development.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Skills

• Pre-Sales
• Payments
• Requirements Gathering
• Single Euro Payments Area (Sepa)
• Business Process Improvement
• Business Analysis
• Resource Management
• Scrum Master
• Business Process Design
• Loyalty Analytics
• Agile Project Management
• IT Service Management
• Product Owner
• IT Strategy
• Pmp
• D+H Global Pay Plus Payments Platform
• IT Project & Program Management
• Business Process Re-Engineering
• Process Management
• Requirements Analysis
• Credit Cards
• Pmo
• Stakeholder Management
• Software Project Management
• Customer Loyalty Management
• Loyalty Programs