Shiva Kumar G S

Assistant Manager @Verifacts Services Pvt Ltd

Bengaluru, IN

Background Verification: Managed end-to-end processes, ensuring compliance with standards and regulations.• Operational Excellence: Optimized daily operations, improving SLAs, TAT, and quality metrics.• Team Leadership: Led and mentored team leaders, fostering a culture of excellence.• Process Optimization: Improved workflows and automated systems, reducing turnaround times by 30%.• Client Management: Primary contact for clients, resolving inquiries and escalations.• Data-Driven Decisions: Analyzed data trends and created real-time reporting dashboards.• Risk & Compliance: Conducted risk assessments, ensuring 100% regulatory compliance.• Cost Savings: Implemented measures reducing vendor expenses by 20%.• Technology Integration: Automated verification processes, increasing efficiency by 25%.• Performance Improvement: Boosted team productivity from 73% to 98%.

R.S.P.A.V.K school

SSC

SSMRV College

Bachelor’s Degree, Business/Commerce, General

V.E.T First Grade College,

Pre-University Course, History, Economics, Business study, Accounts (HEBA)