Shiva Kumar G S
Ensuring Accuracy & Compliance | Expert in Customer support, Vendor Management, Operational Excellence and Making Processes Smarter BGV - AM @ Verifacts (Ex-Evaluationz > Pinkerton > DHI verification)
- Role
- Assistant Manager at Verifacts Services Pvt Ltd
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Shiva Kumar G S
With over a decade of experience in background verification (BGV), I have honed my…
Experience
Assistant Manager
Jun 2023 — Present · Bengaluru, IN
Background Verification: Managed end-to-end processes, ensuring compliance with standards and regulations.• Operational Excellence: Optimized daily operations, improving SLAs, TAT, and quality metrics.• Team Leadership: Led and mentored team leaders, fostering a culture of excellence.• Process Optimization: Improved workflows and automated systems, reducing turnaround times by 30%.• Client Management: Primary contact for clients, resolving inquiries and escalations.• Data-Driven Decisions: Analyzed data trends and created real-time reporting dashboards.• Risk & Compliance: Conducted risk assessments, ensuring 100% regulatory compliance.• Cost Savings: Implemented measures reducing vendor expenses by 20%.• Technology Integration: Automated verification processes, increasing efficiency by 25%.• Performance Improvement: Boosted team productivity from 73% to 98%.
Education
R.S.P.A.V.K school
SSC
1998 — 2008
SSMRV College
Bachelor’s Degree, Business/Commerce, General
2010 — 2013
V.E.T First Grade College,
Pre-University Course, History, Economics, Business study, Accounts (HEBA)
2008
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