Shiva Khales
Customer Care Specialist @Veracyte, Inc.
Signup · Get unlimited contacts
WORK HISTORY
Customer Care Specialist @Veracyte, Inc.
South San Francisco, CA, US
Order Management & Customer Support:Oversee the full lifecycle of orders and cases, from submission to completion, ensuring accuracy, timely resolutions, and transparent communication with customers. Handle inbound inquiries with empathy and efficiency, delivering thorough assistance and dependable solutions.Physician & Client Communication:Engage with physician offices and clients through multiple channels (phone, fax, and email) to promptly troubleshoot and resolve order-related issues. Build and maintain strong professional relationships that foster trust and collaboration.Cross-Functional Collaboration:Work closely with the Sales team to anticipate customer needs, identify opportunities for growth, and enhance client satisfaction through proactive problem-solving and clear communication.Data-Driven Insights:Gather and evaluate customer feedback and order trends to identify process improvements and share actionable insights with internal teams to strengthen overall performance and service quality.
EDUCATION
San José State University
Bachelor of Science - BS
SKILLS
ABOUT SHIVA KHALES
Patient Access & Healthcare Support Professional | Service-Focused | Helping Deliver Compassionate, Quality Care
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.