Shivajee Jetthey
Team Leader SBS Operations (Amex)
- Role
- Team Leader Operations at American Express
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shivajee Jetthey
With a foundation built on hands-on experience as a dedicated customer care professional, I am currently thriving in my role as operations Team Leader at American Express. My journey from frontline service to leadership has equipped me with a unique perspective on customer-centricity and team dynamics.Having worked directly with customers, I understand the importance of empathetic and effective communication. This invaluable experience informs my approach to leadership, where I prioritize the development and well-being of my team, comprising 15 customer care professionals and 1 SME.
Experience
Team Leader Operations
Nov 2025 — Present · Gurugram, IN
Leading a pilot support team for Small Business and Corporate clients
Education
Kalinga University, Raipur
Bachelor of Commerce - BCom, Business/Commerce, General
2012 — 2015
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