Shiva U.

WORK HISTORY

EDUCATION

ABOUT SHIVA U.

Greetings! With over seven years of valuable experience in the IT industry, I am a seasoned business analyst, and product owner. I hold PSPO, and Pega Certified Senior System Architect certifications. My background in engineering and strong analytical skills make me a versatile professional capable of driving successful projects and delivering value-added solutions.Throughout my career, I have gained proficiency in a wide range of skills and competencies, including: Requirement Gathering and Business Analysis: I excel in gathering comprehensive requirements and developing effective business analysis plans. My expertise in conducting gap analysis helps identify critical areas for improvement and drives impactful decision-making. User Story Development and Epic Creation: My focus on business value enables me to craft well-defined epics and user stories, maximizing the impact of product development efforts. I prioritize features that align with customer needs, ultimately driving customer satisfaction. Agile Project Management: As a Certified Product Owner, I am well-versed in managing sprint dashboards and organizing scrum ceremonies, such as stand-ups, planning sessions, backlog refinement, retrospectives, and sprint reviews. My agile mindset enables me to foster collaboration and deliver projects efficiently. Documentation Expertise: I am skilled in creating and maintaining comprehensive documentation using Confluence, business requirement documents (BRDs), RCA, SOP, Release Notes, and User guides. Effective Communication and Stakeholder Management: As the central communication hub, I effectively convey product information to internal and external stakeholders. I work closely with project managers and stakeholders to define technical and business requirements, ensuring alignment with strategic goals. Post-Implementation Support: My commitment to customer success extends beyond implementation, as I provide exceptional post-implementation support, ensuring seamless product adoption and user satisfaction. Product Functionality Presentations: I am adept at preparing engaging presentations to showcase product functionality during customer demonstrations and internal/external training sessions. My presentations cater to various audiences, ensuring a clear understanding of product capabilities.If you seek a proactive and results-driven professional to drive business success and improve customer experiences, I am eager to explore new opportunities and contribute my expertise to your esteemed organization.