Shiva Gupta
Python Developer 2 @ Turing | Master of Technology in Computer Science
- Role
- Python Developer 2 at Turing
- Location
- Bhopal, MP, IN
- LinkedIn followers
- 500 followers
About Shiva Gupta
The Turing team and I harness Generative AI and chatbots to drive innovation and efficiency in software development. Our collaborative efforts have led to the creation of user-friendly features that streamline operations and bolster customer relations. With a Master’s from Bangalore, my expertise lies in applying computer science principles to solve complex problems.At Sprinto, we developed key functionalities like a bug reporting module and a chat history feature, greatly enhancing user experience and operational effectiveness. My academic knowledge, combined with practical skills in cloud services, underpins my contribution to creating impactful tech solutions that align with the evolving needs of our industry.
Experience
Python Developer 2
Jan 2024 — Present · Bengaluru, IN
Led a team of 5 engineers and trainers, ensuring alignment with project goals and quality standards. • Conducted Reinforcement Learning with Human Feedback (RLHF), enhancing model performance and reducing errors by 25%. • Built an LLM-based ticket categorization system using Amazon Bedrock (Sonnet 4 model), AWS Lambda, and S3, automating triage of 150+ onthly support tickets across Ul, backend and database system
Education
International Institute of Information Technology Bangalore
Master of Technology - MTech, Computer Science
2018 — 2020
Sagar Public School,Bhopal
Science Stream
Madhav Institute of Technology and Science, Gwalior
Bachelor of Technology - BTech, Information Technology
2014 — 2018
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