Shiva Varma
Customer Coordinator @Eiko
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WORK HISTORY
Customer Coordinator @Eiko
Calgary, AB, CA
Coordinate end-to-end order fulfillment and delivery scheduling for 30+ commercial accounts, maintaining clear communication between clients, warehouse staff, and logistics partners to ensure on time delivery.• Serve as the primary point of contact for client inquiries, resolving order discrepancies, tracking issues, and service concerns quickly and professionally to maintain high customer satisfaction.• Manage detailed client records, scheduling timelines, and order confirmations using internal CRM systems, ensuring data accuracy across all accounts and supporting team reporting requirements.• Collaborate cross functionally with sales, warehouse, and transportation teams to coordinate supply chain activities, proactively identifying potential delays and implementing solutions to minimize service disruptions.• Onboard new commercial clients by clearly explaining order processes, product availability, and delivery expectations, building trust and long-term professional relationships.• Identified inefficiencies in order coordination workflows and proposed process improvements that contributed to faster order processing times and a more organized scheduling system.
EDUCATION
KLE College of Engineering & Technology
High School Diploma, Accounting and Finance
Portage College
Bachelor of Business Administration
ABOUT SHIVA VARMA
I\'m a customer service professional with hands-on banking experience at HDFC Bank, one of India\'s largest private sector banks, where I handled 100+ client interactions daily, processed transactions, and monitored call quality to ensure compliance with banking regulations.Now based in Calgary, I hold both the Canadian Securities Course (CSC) and Investment Funds in Canada (IFC) certifications because I\'m serious about building a long-term career in Canadian banking.My background spans financial services and client coordination, giving me a strong foundation in problem solving, compliance, and building trust with customers. I\'m currently looking to bring that experience to a forward-thinking bank like Scotiabank, where I can grow, contribute, and deliver real value from day one.If you\'re a recruiter or hiring manager in the Calgary banking space, I\'d love to connect.
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