Shiva Teja B

WORK HISTORY

EDUCATION

ABOUT SHIVA TEJA B

I am a ServiceNow Developer with over 5+ years of relevant experience in implementing, customizing, and optimizing ServiceNow solutions to drive IT service efficiency, automation, and process excellence. With strong expertise across ITSM and ITOM modules, automation frameworks, CMDB management, and third‑party integrations, I specialize in helping organizations streamline IT operations in alignment with ITIL best practices. Currently working as a Senior ServiceNow Developer at Cognizant Technology Solutions, I have delivered end‑to‑end implementations covering Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA management while also enhancing platforms through portal customization, performance analytics, and enterprise integrations with systems such as Jira, SCCM, INPAT, and LDAP. My technical skills include scripting with JavaScript and Glide API; developing Business Rules, Script Includes, UI Policies, Client Scripts, and custom workflows; building automation through Flow Designer and Orchestration; and designing Discovery and CMDB solutions that provide real‑time infrastructure visibility. Over the course of my career, I have successfully optimized catalogs, automated user onboarding, VM provisioning, and compliance processes; configured SLA tracking with detailed dashboards for executives; supported upgrades, cloning, and patching of instances; and ensured secure user access with roles, ACLs, and governance controls. These initiatives have improved service turnaround time, boosted CMDB accuracy, and provided actionable insights for business leaders. Beyond technical delivery, I am valued for my ability to collaborate with stakeholders, document functional and technical requirements, conduct trainings, mentor junior developers, and enable smooth adoption of ServiceNow platforms across teams. My approach blends deep technical expertise with problem‑solving, analytical skills, and business awareness, ensuring that ServiceNow becomes a true enterprise enabler rather than just a tool. Passionate about continuous learning, I am now focused on expanding into advanced domains such as ServiceNow SecOps, GRC, and Solution Architecture to further support enterprise digital transformation. If you are looking for a ServiceNow professional who combines technical depth with business alignment to deliver measurable outcomes, let’s connect.