Shiva Maruthi

About Shiva Maruthi

As a Customer Experience Specialist, I provided top-tier customer service by addressing inquiries and resolving issues through various communication channels. My role involved building strong customer relationships, managing and documenting interactions, and collaborating with team members to enhance service quality. My focus on problem-solving and customer satisfaction ensured a high level of customer loyalty and positive feedback.

Experience

1. Customer Experience Specialist(Associate)

   Reliance Retail

   Aug 2022 — Present · Hyderabad, IN

   Addressing customer inquiries, concerns, and grievances across multiple communication channels such as telephone, email, live chat, or social media. Currently working under an application named Kapture. End to end support for the user’s which will give complete and proper resolution to the customers. Handling the tickets which has raised complaints in Kapture. Handling the tickets in the application BOMERANG and RWOS, ROVER. Must deal with the tickets in the Resolver groups that customer issues need to be solved and couldn’t face any problem of the service given by the Reliance. Handling the Escalation department cases which lead to the consumer court complaints, that could be resolved via email. Maintaining team productivity as well as Hourly Tracking & Publishing Reports of Team Productivity.

Education

• Acharya Nagarjuna University

  Master of Business Administration - MBA, Finance, General

• Kakatiya University

  Bachelor of Commerce - BCom, Finance, General