Shiva Chillara

About Shiva Chillara

I have got 20+ years of experience in handling BPO/KPO Sector-Recruitment and management in Back Office processes handled teams upto 130 FTE and contractors-Client Support, Account Management, Project Management, Performance Management, Vendor Management, Service Delivery, Operations Management etc-Project Management for Proof of Concept Testing,New Implementations,User Acceptance Testing, Platform Migrations,Setting up operations from ground up -Business Process Engineering,Process Mapping,change implementation using Lean/Six Sigma Methodologies -Quality and Audit: ISO 9001 QMS Design,Certification of site,Audit Management with external auditors -Design,Develop,Implement and Manage Business Continuity and Disaster Recovery Plans.

Experience

1. Assistant General Manager

   Freyr Solutions

   Jun 2016 — Present · Hyderabad, IN

   To manage artwork management projects.\\\\nTo be integral part of Transition Management, Operations, Cost effective Operations, Driving Process Improvements, and Customer Relationship Management.\\\\n• To manage supply based center of excellence, accountable for business development, operations, management of staff and output of a Business Unit. Business Units is the center which manages all requests for new regulatory submissions and commercial and post-commercial changes and to ensure that customer and market requirements are met in a cost effective, timely and under compliance to the related market.\\\\n• To manage operations by successfully coordinating the activities of various departments concerned with the production, distribution of products & services.\\\\n\\\\n• Required to have proven people management skills along with the ability to manage performance and motivate staff at individual and team level.\\\\n• The manager is required to be in line with the overall production plan, accountable for developing, communicating and deploying the Unit’s Business Plan with staff, key stakeholders and customers.\\\\n• To ensure all artwork changes are produced in accordance with SLAs.\\\\n• Required to builds relationships with customers, suppliers and stakeholders, seeking opportunities to extend and develop new business.\\\\n• Is responsible for the performance, motivation and development of all staff and teams in the Business Unit.\\\\n• Required to make and update monthly reports, KPI data, budgetary forecasts, benefits delivery data and other performance information is collected, monitored, reported and acted upon within the Business Units.\\\\n• To ensures that all Regulatory, Quality, Financial and Legal compliance requirements are met and that Operational Excellence are embedded in the Business Unit.\\\\n• To work with Business development team and Pre-sales team for new artwork engagement proposals.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Osmania University

  M.com, Commerce & Economics

  1998 — 2001

• Rajendra Prasad Institute

  Post Graduate Diploma in Journalism, Post Graduate in Diploma of Journalism

  2003 — 2004

• Osmania University

  B.com, Income tax

  1995 — 1998