Shiv Shankar

About Shiv Shankar

Strong experience (SME) in the Insurance domain with specializations in end-to-end…

Experience

1. Senior Consultant

   Wipro

   Jul 2024 — Present · Bengaluru, IN

   working on a large insurance product development for a Swiss based insurance company.Worked with large US & UK Insurers to implement end-to-end Catastrophemodelling Experience working with Insurer’s stakeholders like underwriting team (covering marine, cargo, terrorism, property and casualty) on the insurance data & perform risk & vulnerability assessment Experience in building end-to-end process workflows, user-guide documentation for EY Aperture. Realisation of additional automations in EY Aperture tool for above Insurance clients which improved SLAs and accuracy in risk forecasting Performed data analysis and audit of internal CAT data cleansing team and designed operational process to mitigate catastrophe inflicted risks Experience in Microsoft Office tools like Visio, MS Excel, Word, Power point Primary focus on Incident management, Service management, researching & implementing best practices, driving for continuous improvements Experience in realizing Ideas from Ideation stage to delivery like process time (average handle time reduction) improvements Deliverables - User Stories, Product and Sprint Backlogs, Use cases, Process Flows, Product & User guides Deep knowledge of providing support to application configuration Ability to coordinate with technical and non-technical audiences Creating SLA metrics reports, weekly status reports, SLA Risk report with severity and age, ServiceNow incident & ticket trackers, ticket & trend analysis report and decks for operational metrics Primary focus on Incident management, Service management, researching & implementing best practices, driving for continuous improvementsResponsibilities: Managed the end-to-end process of requirement gathering, conversion to user stories, defining acceptance criteria and documentation\\ Core focus areas of work in ITIL support processes & their implementation in Incident management, Problem management and Change & Release management.

Education

• Ramakrishna Mission Vidyapith, Deoghar

  Bachelor of Arts