Shiv Saharia
Duty Manager @Air India Express
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WORK HISTORY
Duty Manager @Air India Express
Supervised daily airport operations ensuring smooth flight departures and arrivals. Led a team of 30+ ground staff across customer service, ramp, and security functions. Served as Coach, Trainer, and Internal Auditor for operational SOPs and safety. Handled customer escalations with empathy, ensuring quick resolution and service recovery. Liaised with airport stakeholders, CISF, BCAS, and airline teams for coordination. Maintained MIS reports and staff rosters with 100% accuracy.
EDUCATION
Apeejay School Kolkata
Bachelor of Commerce - BCom
University of Rajasthan
Bachelor of Commerce
Aha!
Diploma in Aviation & Hospitality
ABOUT SHIV SAHARIA
18 years of aviation experience and 1.5 year of experience in Hotel industry
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