Shiv Prakash

SaaS Support Analyst at Dimagi | SaaS | ICT4D

Role: Saas Support Analyst at Dimagi
Location: Jaipur, RJ, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Shiv Prakash

A proficient Engineer and a tech-geek who is highly interested in innovations and always…

Experience

Saas Support Analyst
Dimagi
Dec 2023 — Present · Jaipur, IN
Ensuring our global customer base receives timely CommCare software support in accordance with SLAs. Promptly addressing and managing high priority issues (P1\'s, P2\'s) while maintaining communication with users and staff.3. Aiding internal team members in accessing our SaaS backend systems.4. Managing user onboarding/offboarding processes.5. Overseeing application infrastructure.6. Collaborating across various business divisions to optimize processes for both internal and external users\' efficiency and effectiveness.

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@dimagi.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Dimagi

Information Technology and Services · 207 employees · Founded 2002 · Cambridge, Massachusetts, United States

Dimagi is a global social enterprise powering impactful frontline work through scalable digital solutions and services. Since 2002, we've been guided by a vision of a world where everyone has access to the services they need to thrive. Today, that mission comes to life with three products: CommCare: The most widely-deployed digital platform for frontline work. Organizations across 130+ countries build powerful no-code apps for frontline teams, from data collection to complex case management. Connect: A global platform for funding verified service delivery. Funders invest in proven interventions delivered by a growing network of trusted local organizations, so every frontline worker is paid for their impact and every dollar is tied to a result. SureAdhere: Person-centered virtual care for treatment adherence, combining video-observed therapy with continuous patient support to improve outcomes in TB, infectious disease, and clinical trials. Through Dimagi Labs, we're also building Open Chat Studio, an open-source platform for responsibly building and deploying AI chatbots in low-resource, multilingual, and frontline settings. Our platforms are backed by 100+ peer-reviewed studies, trusted by governments at national scale, and used every day by hundreds of paying organizations worldwide. When historic funding cuts reshaped global development, we didn't wait for the next grant cycle. We rebuilt around radical simplicity, affordability, and AI. The problems didn't go away when the funding did — and neither will we. Dimagi is a certified B Corporation with teams in the United States, India, South Africa, and around the world. For stories and learnings, listen to our podcast, High-Impact Growth: https://dimagi.com/podcast/

dimagi.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

About Shiv Prakash

Experience

Saas Support Analyst

Find verified contacts for anyone on LinkedIn