Shiv Mishra
Operations Manager
- Role
- Operations Manager (Aadhaar Sewa Kendra) at IDEMIA
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Shiv Mishra
More than 12+ years of experience. I have engaged in various government projects related…
Experience
Operations Manager (Aadhaar Sewa Kendra)
Dec 2022 — Present · Agra, IN
Overall In-charge of Aadhaar Seva Kendra Agra Uttar Pradesh and Aadhaar related services to the resident in an efficient mannerManage the administrative and operational activities of the Agra Aadhaar Seva Kendra 365 days Operational center, i will responsible for overall P&L Management of the Center and to generate revenueResponsible for Quality & Process Control of the Center, maximum promote the Aadhaar Seva Kendra in the agra and near about city to facilitate the residents and UIDAI, crowd management, Token Management and Queue Management in inside and outside ASK CenterHandle grievances with special emphasis on resolving resident issues related to Appointment booking, Aadhaar enrolment/update process and other Aadhaar related services which comes under the domain of ASK (Aadhaar Seva Kendra)Ensure all SLA metrics are met as per agreed SLA norms, Liaison with different Govt. department & Authorities across the city to generate more revenue through Aadhaar CampsCoordination with internal department & stake holders, MIS reporting, Cash Management, Expense Management, Stock Management, Grievance Handling, Training to operators, time Management and Per Kit (Machine / operator) Productivity ManagementMonitor attrition and ensure timely replacement of resources at ASK Center, Any other related task as may be required from time to time fullfill as per management guidance.
Education
Sam Higginbottom University of Agriculture, Technology And Sciences (SHUATS)
Master of Business Administration - MBA
2012 — 2014
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