Shiv Menon

Role
Vice President and Chief Customer Care Officer Chewy at Chewy
Location
Seattle, WA, US
LinkedIn followers
500 followers

About Shiv Menon

Senior executive with extensive international experience, currently responsible for…

Experience

  1. Vice President and Chief Customer Care Officer Chewy

    Chewy

    Apr 2022 — Present

Education

  • INSEAD

    INSEAD, HSBC Leading in a Performance Driven Culture

    2010 — 2010

  • TAPMI

    MBA, Marketing and Finance

    1993 — 1995

  • Calcutta University

    B.Com (Hons), Commerce

    1990 — 1993

  • IMD

    The HSBC Strategic Implementation Programme, Strategy

    2007 — 2007

Skills

  • Project Delivery
  • Stakeholder Management
  • Business Process Re-Engineering
  • Vendor Management
  • Business Analysis
  • Operational Risk
  • Business Process Improvement
  • Financial Risk
  • Team Management
  • Call Centers
  • Banking
  • Back Office
  • Management
  • Customer Experience
  • Outsourcing
  • Governance
  • Payments
  • Analytics
  • Project Portfolio Management
  • Operations Management
  • Retail Banking
  • Transition Management
  • Relationship Management
  • Management Consulting
  • Service Delivery
  • Bpo
  • Business Development
  • Credit Risk
  • Pmo
  • Trade Finance
  • Global Delivery
  • Project Management
  • Risk Management
  • Performance Management
  • Offshoring
  • Process Improvement
  • Strategic Planning
  • Leadership
  • Investment Banking
  • Strategy

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Shiv Menon — Vice President and Chief Customer Care Officer Chewy at Chewy in Seattle, WA, US | Unifers