Shiv Malhotra
Service Architect & Transition Manager @JLR
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WORK HISTORY
Service Architect & Transition Manager @JLR
GB
Currently leading Service Design and Transition activities at portfolio level for strategic & large IT implementation program (30m+) for multiple IT service lines.• Establish support & resource models & seamless integration of multiple IT Service Providers, 3rd Party Digital Vendors and Business Vendors. Manage transition activities, BAU run costs and ensure Operational Acceptance of the services into BAU.
EDUCATION
Delhi College of Engineering
Bachelor of Engineering (B.E.), Mechanical Engineering
ABOUT SHIV MALHOTRA
Certificates - ITIL Expert & Prince2 Practitioner Certified• Proven IT experience of 22+ years with expertise in IT Service Architecture, IT Service Design & Transition and IT Service Delivery. • Experience managing Service Design & Transition activities for complex & large Programs / Projects (£20-80m+) as per Service Acceptance criteria that include Target Operating Models, Support & Resource Model, Service Service Design Pack, Transition activities, Early Life Support, Warranty Criteria, Operational Acceptance, BAU run costs. • Experience managing service delivery for complex, critical & strategic IT Managed Service environment.• Worked across multiple domains - Automobile, Banking, Excise & Customs, Retail & Supply chain. • Clients - Jaguar Land Rover, Lotus Cars, Rivian (US), LexisNexis, Carrefour, Experian, ThirdPillar, Citibank and CBEC-India.• IT Service Lines Managed - Applications, Cloud Management, MES & Plant Floor, SAP, Integration, Infrastructure – Data Centre, Network, End User Systems.• Key Skills: Service Architecture & Design, Service Transition, ITIL Process Design & Setup, Programme & Project Management, Agile Transition Management, Commercials & Resourcing, Service Performance & Reporting, Continual Service Improvement, Service Delivery Management, Service Operations, Change & Release Management, Vendor & Contract Management, Incident & Problem Management, Applications Support Management, Service Level Management, Availability & Capacity Management
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