Shiv Kumar

About Shiv Kumar

Having a good experience of Finance & Accounting and US Mortgage Domains

Experience

1. Assistant Manager

   Infosys BPM

   Jun 2013 — Present

   Core Operations Responsibilities: Working with US Client in Team of Order to Cash Domain Managing team of Cash app-Oracle of 23 FTE\'s Successfully added 8 FTEs as a ramp up due to volume increase in Billing Order Planning and Coordination daily operational administrative functions Supervising Cash app Oracle Team activities to ensure works meet quality standards and falls within established deadlines Identify Process challenges and get them fixed via Conceptualization and Brainstorming Familiar with Order to cash Cycle like, Order Management, Credit Management, Order Fulfillment, Invoicing, Payment Processing, Payment Allocation and Collection management Experience in work and operate in high level volume and timeline environment to achieve Service level agreement and Client Leading and Managing FTE’s and responsible for deliverables of e2e business Maintaining process SOW and Change Order’s for process change to ensure process is running on current guidelines Flexibility to deal with multiple challenges and task – Ability to self-manage and prioritize Leadership Development and Design Thinking, Project Management certification completed on LinkedIn Learning Maintain reporting like (Monthly Performance, MBA tracker, Attendance, Quality Report, New Joiner data and Training tracker, FEMA, Process Map, SLA tracker, Appraisal, and Internal & External MOM of Team Client Interaction (Fortnightly) and MBR discussion Sound Knowledge of Quality tools Trained in Continues Improvement (Yellow Belt) Time Management and Ideation Self-Motivated Smart work and Hard work according to given challenges Leading Cash App-Oracle Process of 17 FTE\'s Managing Operational Activities of Associates as per Business requirement Reporting, Client Management, Training & Development and Appraisal Workflows manage and Other Operational activities ar’20) Working on monthly Auto Loans repayments including principal and interest reduction. Working o

Education

• Global Institute of Technology,Jaipur

  Master

  2011 — 2013

• Global Institute of Technology,Jaipur

  Master of Business Administration - MBA