Shiv Kant Sharma

About Shiv Kant Sharma

SAP CRM Solution consultant with 15 plus years of total experience. In-depth SAP CRM solution and business process knowledge combined with a broad understanding of complementary enterprise solutions gained through product development, customer support and consulting experience. As a SAP CRM consultant have worked in end to end CRM implementation projects and have successfully delivered the projects in areas - CRM Service, CRM Sales, CRM Marketing and CRM IC. Also add-on knowledge of SAP Hybris Cloud for Customer. Currently leading implementation project on S/4 HANA Service module. Demonstrated wide array of capabilities including consulting, implementation, pre-sales, proto-typing, demo, solution architecture and design and client management. My knowledge of business coupled with good communication skills have always helped me in understanding the client’s requirements and providing apt solutions to them.

Experience

1. SAP Lead Consultant

   Infosys

   Jul 2021 — Present · Jaipur, IN

   Lead Architect S/4 HANA Service 2021 implementation project.\\\\n\\\\n1. Extensively interacting with business teams and understand current business process, newly processes planned for future.\\\\n2. Organize and execute workshops with all stake holders from business\\\\n3. Document all processes, document final decisions and open points\\\\n4. Design integrated solution in SAP system. Develop and present prototype. Incorporate corrections, again present, and take final sign off from business process owners\\\\n5. Create pilot template, plan for rollouts for different countries. Create country specific templates for rollouts\\\\n6. Business requirements gathering and scoping: Understanding \'as-is\' business processes by attending business process workshops and interaction with the business. Compiling all pain points, expectations from the business. Scoping the implementation of \'must have\' and \'nice to have\' business processes in SAP system. Creation and sign off for scoping document from project managements of both sides.\\\\n7. Finalization of proposed \'to-be\' business processes: Creation of documents for proposed \'to-be \' processes designed from the understanding gathered from workshops. Getting them corrected and signed off by the customer and project management.\\\\n9. Realization: Configuration of all identified transaction headers and items, master data and global parameters in line with the contents of blueprint. Performing unit testing. Writing functional specifications for all RICEF objects identified in blueprints. Getting the FS documents signed off by core team and project management. Carrying out the development by actively interacting with the technical consultants. Performing integration\\\\n10. Testing and UAT. Bug fixing for identified defects and closure of all pending issues within stipulated time frame of the project.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Delhi Public School Dhanbad

  Schooling, Science

  1995 — 1998

• Assumption University

  Master of Business Administration (M.B.A.), Marketing

  2004 — 2006

• North Maharashtra University

  B.E, Electrical

  1998 — 2002