Shiv Dubey
Program Manager Consultant
- Role
- Program Manager Consultant at Dell Technologies
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Program Manager Consultant
Jan 2023 — Present · Bangalore Urban, IN
Managed delivery of Major Incident Management for the APJC timezone. • Collaboration within various level of management and key stakeholders to develop, implement, and manage support and operational objectives.• Continuous improvement by identifying projects, initiatives & getting the business or leadership engagement and deliver them. • Operation Reviews of IT services covering Customer Satisfaction, SLA performance, and Operational metrics for various regions. Producing service management reports and dashboards for IT Delivery leadership team. • Develop, execute and implement new plans and provide accurate and timely results in form of reports, presentations, etc Providing leadership, direction, and strategy to meet team goals. • Managing shift roster to ensure proper coverage during normal days and during special events or a major maintenance activity
Education
Shree jain Vidyalaya
Higher Secondary, Commerece
Skills
- Itil
- IT Operations
- Service Delivery
- Business Analysis
- Requirements Analysis
- Incident Management
- Sla
- Vendor Management
- Service Management
- Service Desk
- Problem Management
- IT Service Management
- Vendor
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