Shiv Charan Singh

Experience

1. Associate Consultant

   HCLTech

   Jun 2019 — Present

   Managing the SOW and responsible to deliver the agreed part as per the updated SOW.\\\\nResponsible to maintain RACI matrix, and to highlight the same time to time.\\\\nScalable team handling with the solution-based approach to make the system more efficient.\\\\nHandling Incident and change management as per the predefined process.\\\\nConfiguration the Patching of servers and workstations.\\\\nMass rollouts of applications and packages by SCCM and Intune.\\\\nCreation of Packages and applications in SCCM and Intune.\\\\nProviding customized reports as per the requirement of the customer.\\\\nInstallation/ up-gradation and configuration of SCCM primary server and Secondary sites as well as\\\\nSCCM Distribution Points configurations.\\\\nTroubleshooting of SCCM Server and Site servers and SCCM Agents.\\\\nConfigurations the site boundaries and boundary groups.\\\\nCreating Collections and modifying them according to the requirement.\\\\nCreating Software update groups and Patches deploying through SCCM to pilot Systems then rolled out in\\\\nProduction.\\\\nSoftware Applications deployment through SCCM to pilot systems then rolled out in production.\\\\nTeam handling and daily operational activities and attending meeting with customers.\\\\nDaily, weekly, and monthly reporting for Patching, Software Distribution, etc. using existing reports and\\\\ncustom reports well as customer requirement.\\\\nMonitored all relevant logs, including server, application, and security logs for\\\\nanomalies and performance issues.\\\\nHandling customer queries and provides them robust solution.\\\\nManaging and configuring Security policies, configuration profile policies, restriction policies, etc by Intune.\\\\nRetire and Wipe Devices from the portal.\\\\nManaging Windows 10 Autopilot enrollment.\\\\nAdministering, Monitoring and management of Intune Portal\\\\nDeploying and Configuring Store applications for Windows, Apple, iOS and Android.\\\\nDeploying and managing Office apps, LOB apps, Weblinks, store apps through Intune.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n