Shiv Agarwal

About Shiv Agarwal

Providing customers with product training or support during their subscription termListening to customers’ needs and providing solutions that meet those needsDocumenting customer interactions with details about the nature of the interaction and any resolutions achievedMonitoring customer accounts to ensure that they are having a positive experience with the company’s products or servicesIdentifying potential problems with customers’ accounts and communicating with them to resolve issuesCoordinating with other departments such as engineering, marketing, and sales to ensure that customers’ needs are metCreating reports on customer activity such as usage patterns or product interestInteracting with customers via phone calls, emails, web chats, or text messages to answer questions about products or servicesHelping customers make informed decisions about their purchases by providing information about pricing, terms and conditions, and other details about products or servicesMedical device and pharmaceuticals work together.

Experience

1. Service Engineer

   KARL STORZ

   Oct 2025 — Present

   KARL STORZ is a globally respected organization known for its innovation, quality, and commitment to advancing medical technology. As a Service Engineer, my role involves installation, preventive maintenance, troubleshooting, and ensuring optimal performance of endoscopy equipment to support healthcare professionals in delivering the best patient care.I’m grateful for this opportunity and look forward to growing and contributing to the company’s high standards of excellence.Proud to be part of a company renowned for precision engineering, innovation, and strong service values. Excited to contribute my technical skills in equipment installation, maintenance, and support while continuing to learn and g.KARL STORZ is an outstanding organization with a strong legacy of excellence in endoscopic solutions. My work profile includes servicing, maintaining, and supporting advanced medical equipment to ensure reliability and performance in clinical environments.Thankful to the STORZ family and the entire team for this oportunities.Service Engineer – Endoscopy | Work ProfileInstallation, commissioning, and calibration of endoscopy systems and related medical equipmentPreventive and corrective maintenance to ensure optimal performance and minimal downtimeTroubleshooting and repairing endoscopic equipment, including cameras, light sources, insufflators, and video systemsProviding on-site and remote technical support to hospitals and healthcare professionalsConducting safety checks and performance testing in compliance with company and regulatory standardsMaintaining accurate service reports, documentation, and spare parts recordsTraining hospital staff on basic equipment operation and careEnsuring high levels of customer satisfaction through timely and professional service support

Education

• University of California, San Diego - Rady School of Management

  Drug Discovery Course, Health and Medical Sceince

• University of Minnesota

  Pharmaceutical & Medical Devices innovation , Pharmaceutical and medical device

• Great Learning

  Excel for beginners , Business Administration and Management, General

• Jaipur National University

  Bachelor of Technology - BTech, Biotechnology

• Coursera

  Basic of Robotics, Mechatronics, Robotics, and Automation Engineering

• Coursera

  Microsoft Introduction to Microsoft Copilot, Health Information/Medical Records Administration/Administrator

• Great Learning

  Customer Relationship Management , Business Administration and Management, General

• Harvard University

  Biomechanics specialization , Biomedical/Medical Engineering