Shitu Bala
Qa @Ingenico
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WORK HISTORY
Qa @Ingenico
Mississauga, ON, CA
Test payment terminals and POS devices (e.g, Axium using TestUtility, KitBridge, and Android ADB, ensuring functionality across firmware and application layers- Execute functional, regression, and compliance test cases aligned with EMV testing standards and PCI compliance requirements- Validate secure key loading processes and support key injection procedures for payment applications- Identify, document, and escalate defects in JIRA; maintain detailed test documentation in Confluence- Collaborate cross-functionally with QA, IT, and development teams to troubleshoot SN injection, firmware, and application loading issues- Contribute to device certification processes and compliance validation cycles.
EDUCATION
Yadavindra College of Engineering affiliated to Punjabi University
Master, Computer Engineering
Punjabi University
Master of Technology - MTech, Computer Engineering
J.C.D.M. College of Engineering affiliated to Kurukshetra University
Bachelor, Computer Science and Engineering
ABOUT SHITU BALA
I am a results-driven QA professional with 3+ years of hands-on experience in manual testing, test automation, and quality assurance across software and payment technology domains. Currently at Ingenico, I specialize in functional, regression, and compliance testing of POS terminals and payment security modules — including EMV standards, PCI compliance, and secure key injection processes. I work with tools such as TestUtility, KitBridge, Android ADB, JIRA, and Confluence, collaborating closely with QA, IT, and development teams in an Agile environment. I am actively expanding into AI QA — exploring testing strategies for machine learning models, LLM-based systems, and AI-driven features, including prompt validation, output consistency testing, and bias detection. To strengthen my foundation in this space, I am currently preparing for the AWS Certified AI Practitioner (AIF-C01) certification, building expertise in generative AI concepts, AWS AI/ML services, and responsible AI practices. My credentials include: • ISTQB Certified Tester — Foundation Level (CTFL) • ISTQB Certified Agile Tester (CTFL-AT) • AWS Cloud Practitioner (2025) • AWS AI Practitioner — In Progress (AIF-C01) • MTech in Computer Engineering I thrive in Agile and Scrum environments and bring a structured, thorough approach to every phase of the software testing lifecycle — from test planning and case design through to defect management and release sign-off. Open to QA Engineer, QA Analyst, Test Automation Engineer, and AI QA Engineer roles across Ontario and Canada — remote, hybrid, or on-site.
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