Shitiz Kumar Goyal
Product Manager @Tm7 Tech
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WORK HISTORY
Product Manager @Tm7 Tech
Toronto, ON, CA
EDUCATION
Government Engineering College, Bathinda
B.Tech., Computer Science & Engineering
Lancer's Convent, Delhi
High School
Institute of Management Technology, Ghaziabad
PGDM, International Business-Marketing
ABOUT SHITIZ KUMAR GOYAL
Specialties: Business Analysis, Consulting, Market Research, CRM Implementation • Result oriented professional with 7 years of experience across Telecom, Automotive, Electronics and Semiconductors Industries encompassing Information Technology, Sales & Customer Service • Experienced in integrating processes of different entities onto a single platform to cut costs and realize synergies in their operations on a single and more diverse platform • Proven track record of handling end-to-end business requirements and process re-engineering • Improved SLA adherence for service requests by 40% and reduced the lead time • Reduced downtime for the end customer, thereby enhancing customer satisfaction • Delivered automation project with client savings of more than $4.26 M per month • Defined Targeting logic of sales campaigns to generate incremental revenues of more than $53 M within 6 months • Well versed with SDLC methodologies like Waterfall and Agile and experienced with IT tools like SQL, Oracle Business Intelligence(BI), Siebel CRM, Salesforce.com CRM, SAP ERP, EDI, Microsoft Visio and Microsoft Office 365
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