Shital Prasad

Associate @Federal Bank

Noida, IN

Front end customer facing role to meet the expected standards of external and internalcustomer service rendered by the Branch, by ensuring process standardization, timely service, inculcation of customer-centric culture and strong operational controls in accordance with the quality standards of the Bank.Customer Acquisition, Augmentation of Para Banking Income and assisting the team in achieving all the business targets of the Bank.Ensuring customer delight by personally attending the customers who visit the Branch and assisting them with the banking operations and functions.Providing financial solutions to customers to find an appropriate banking product as per their need/ requirement. To meet & exceed their expectations by offering assistance throughcross- selling of banking and third party products.