Shital Deolekar
Customer Care Manager |Data Management | Business Analysts | Escalations| Call Centre Operations|Call Centre Development
- Role
- Customer Care Manager at Audi India
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shital Deolekar
I am a B. SC ( Math’s) Graduate with 19 +years of experience in customer service.which…
Experience
Customer Care Manager
Jun 2022 — Present · Mumbai, IN
Improve customer service experience, Take ownership of customers issues and follow problems through to resolution, Set a clear mission and deploy strategies focused towards the mission.
Education
AHA
Aviation and Hospitality Management course
University of Mumbai
B.sc (Math's)
2002 — 2002
Skills
- Team Leadership
- Written Communication
- Customer Relationship Management (Crm)
- Leadership
- Teamwork
- Team Management
- Dealer Management
- Management
- Team Building
- Microsoft Office
- Sales Presentations
- Sales Management
- Revenue & Profit Growth
- Sales Operations
- Customer Retention
- Customer Service
- Reporting & Analysis
- Sales Process
- Presentation Skills
- Problem Solving
- Customer Escalation Management
- Business Development
- Communication
- Customer Satisfaction
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