Gaurav Shishodia
SVP & Head of Operations - Cash and Digital Banking @RBL Bank
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WORK HISTORY
SVP & Head of Operations - Cash and Digital Banking @RBL Bank
Mumbai, IN
I oversee three critical verticals — Payments, Cash & Clearing, and Digital Partnerships—with a dedicated focus on driving scale, resilience, and efficiency.My mandate involves building seamless institutional capabilities, delivering a consistent customer experience across both physical and digital infrastructure, underpinned by strong compliance and efficiency benchmarks. I oversee end-to-end payment processing for high-volume digital environments such as UPI, Cards, IMPS, NEFT/RTGS, BBPS, ATMs, and Payment Gateways. In addition, I manage Cash Management Services, Currency Chest Operations, Cheque Clearing, Escrow, and ATM channel performance across Branches, ATMs and BC partners, driving traditional banking service through geographically distributed footprints.I anchor digital engagements by providing operational leadership for fintech partnerships, payment aggregators, and FX remittance platforms, enabling scalable and compliant growth with strong focus on Profitability and Scale.My focus remains on embedding governance and risk frameworks, optimizing cost-to-income ratios, and building future-ready teams across the banking ecosystem.
EDUCATION
Indian Institute of Management Mumbai
PGDIE, Process Management and IT Systems
AKG Engineering College, Meerut University
B.E., Electronics & Communication
SKILLS
ABOUT GAURAV SHISHODIA
With nearly two decades in Banking and Financial Services, have held leadership roles across large-scale operations, digital transformation, and fintech partnerships. Career highlights include scaling digital payment businesses from inception to multi-million revenue streams, directing 200+ professionals across geographies, and driving customer-centric innovations in collaboration with global technology leaders. I bring a proven ability to align operational excellence with strategic objectives, ensuring profitability, compliance, and customer trust.As a people-first leader, I focus on building high-performing teams, mentoring future leaders, and fostering a culture of accountability and innovation. My expertise spans strategy execution, risk management, and enterprise-wide change initiatives, supported by a strong foundation in technology and data-driven decision-making. Passionate about shaping future-ready organizations, I leverage AI/ML, digital transformation, and sustainable practices to balance scale, efficiency, and long-term impact.
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