Shishir Kumar
Experienced Retail Leader | 15+ Years Driving Sales, Operations, and Customer Excellence at Marks & Spencer India
- Role
- Commercial Manager at Marks and Spencer Reliance India Private Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Shishir Kumar
Meticulous and resourceful retail professional with over 15 years of proven success in…
Experience
Commercial Manager
Marks and Spencer Reliance India Private Limited
Sep 2023 — Present · Mumbai, IN
Overseeing Store Operations to make sure it runs smoothly and effectively· Create business strategies to attract new customers, expand store traffic, Drive Sales and enhance profitability· Implementation of store layout and BU marketing guidelines· Understand and demonstrate exceptional customer service needs· Proactively use all management information tools available to analyse performance and respond to trends with appropriate action· Accurate and timely delivery of the seasonal look as per defined UK guidelines· Monitor and take necessary actions to improve shrinkage and control costs-Learning and development for the team with regular feedback sessions.· Ensure Store compliance with health and safety regulations and manage all third-party contractors on siteFollow sequential links for layout in consultation with the Visual Merchandiser and managing stocks· Effectively manage feedback from staff and customers on the store products/services and concerns in timely manner· Maintains Store staff by recruiting, selecting, orienting, and coaching, developing for next role.· Manage staff scheduling to optimize resource allocation to have adequate staff cover on the floor· Actively inspire, train, coach, develop and provide feedback to staff through performance management
Education
Ansal Institute of Technology, Gurgaon
Post Graduate Diploma In Retail Management
2007 — 2009
Skills
- Teamwork
- Loss Prevention
- Selling
- Consultative Selling
- Negotiation
- Market Analysis
- Email Marketing
- Teaching
- Inventory Analysis
- Online Retail
- Merchandising
- Market Research
- Apparel
- Store Management
- Teaching Skills
- Marketing
- Management
- Team Building
- Sales Operations
- Store Operations
- Trend Analysis
- Marketing Communications, Negotiation, Presentation
- Sales
- Sales Process
- New Store Openings
- Visual Merchandising
- Analysis
- E-Tailing
- Leadership
- Retail
- Category Management
- Project Planning
- Brand Development
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